2026 MIE National Conference for Legal Aid Managers

Legal aid managers are increasingly responsible for supervising staff who use artificial intelligence tools—often without formal training in AI or technology. Yet regardless of how technology evolves, managers remain responsible for quality, ethics, client service, and organizational accountability.

Grounded in the conference theme, "Rooted in Resilience: Community-Centered Management Strategies," this session explores how leaders can adapt to technological change while remaining focused on mission-driven advocacy and client trust.

Using the framework of a coach "calling the plays," participants will discuss how managers can establish expectations, supervise AI-assisted work, manage risk, and support innovation without becoming technical experts themselves.

Topics include:

Supervising staff use of AI tools
Maintaining quality control and accountability
Addressing confidentiality and ethical concerns
Managing billing, workflow, and performance issues
Preventing over-reliance on AI while preserving professional judgment

Through facilitated discussion, real-world management scenarios, and peer learning, participants will identify practical strategies for integrating AI responsibly while ensuring technology strengthens—not replaces—high-quality, client-centered legal services.

Word count: approximately 170–180 words.